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Contact / FAQ

How long will it take to receive my order?

We process orders within 2-3 days. Shipping within the US takes 2-4 days.

I have a deadline within 1.5 weeks. Can you help me?

Please reach out to hi@onebunny.com and we will see if we can rush your order.

What is your return policy?

Non-personalized, undamaged items may be returned within 14 days of delivery. Please reach out to hi@onebunny.com if you would like to process a return.

When can I expect my refund?

You should receive the refund within 1-2 weeks.  We’ll email you once the returned order has been received and your refund has been processed.

How can I track my order?

You will receive an email with a tracking number when your order ships. If you are experiencing any errors with your tracking, please reach out to us at hi@onebunny.com so we can help.

For anything else, reach out here:


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